1. Eligibility for Refund
You can request a refund within 7 days from the date of delivery. To be eligible, the product must be unused, in original packaging, and in the same condition that you received it.

2. Non-Refundable Items
Certain categories are not eligible for refunds, including:

• Items damaged due to misuse or negligence
• Opened personal care or hygiene products
• Digital or downloadable goods
• Customized or special-order items

3. Refund Process
To initiate a refund, please contact our support team at info@naldanga.com with your order ID, reason for return, and clear photos of the product (if applicable). Once your request is approved, you will receive instructions for returning the item.

4. Refund Timeline
After receiving and inspecting the returned product, your refund will be processed within 5–10 business days. Refunds are issued to the original payment method.

5. Shipping Costs
Refunds exclude original shipping charges unless the return is due to a mistake on our part (e.g., wrong or defective item). Return shipping is the customer’s responsibility unless otherwise stated.

6. Exchange Option
If you prefer, we can offer an exchange instead of a refund for eligible items. Exchange requests follow the same 7-day policy.

7. Contact Us
For further questions about your eligibility or the refund process, please contact our team at info@naldanga.com or visit our Contact page.